Begin. (1/2 Day Education Conference)

MPI  Oklahoma, together with the  Wild  West  Chapter of  SGMP  and  OSAE, presents  "Begin."  an enhanced learning program.

AGENDA

Networking & Breakfast

The Myth of Catching Up: Will you Ever Get There? by Organized Audrey

Break

Passport to Productivity: A Destination Worth Planning For by Organized Audrey

Break

Meet Like a Mouse by Lenn Millbower

Lunch

Engage Like a Mouse by Lenn Millbower

Audrey Thomas, CSP, has been entertaining and teaching audiences for over 20 years. As an author, speaker and productivity consultant, she presents for corporations, non-profits, conferences and conventions.

Lenn Millbower, the Mouse Man™ consults, keynotes and coaches
Walt Disney inspired customer service, leadership, innovation and
presentation skills methodologies so that organizations and
professionals can rediscover their own unique business pixie-dust.
Everything Walt Disney touched seemed magical. It wasn't magic. It
was method. Learn the method and you can create your own
business magic

The Myth of Catching Up: Will You Ever Get There? Speaker: Audrey Thomas, CSP

Overflowing inbox. Double-booked meetings. Unanswered voice mails. Deadlines. Hitting close to home? You’re not alone. Most of us feel overwhelmed and stressed. Learn strategies to save time and get more done with less stress. You’ll be ready to take immediate action when you return to your office!

Passport to Productivity: A Destination Worth Planning For:  Speaker: Audrey Thomas, CSP

What sets successful employees apart? Their productivity. They get more done, they’re given more important projects. But productivity doesn’t just happen—it’s learned, planned for, and executed with intention. Develop habits that will set you apart in the following areas:

Meet Like a Mouse Speaker: Lenn Millbower

In this insightful and illuminating session, Lenn Millbower, BM, MA—a 25-year Walt Disney World Operations, Entertainment, and Training veteran—pulls back the curtain on Walt’s science and sense approach. He will share what Disney does to make their theme parks so organized, so immersive, and so memorable. At each step in the process, you will learn how to apply Walt Disney’s theme park methodology to your needs. Let’s meet like a mouse so you can deliver your own magical results.

Engage Like a Mouse Speaker: Lenn Millbower

Walt Disney liked to proclaim, “It all started with a mouse.” Although it is true that Mickey Mouse was Disney’s breakthrough product, ‘it’ did not start with that mouse. It started with the people who made the mouse. In this Disney inspired session, Lenn Millbower, a 25 year Walt Disney World training leader and the author of the book Care Like a Mouse (Theme Park Press, January 2018), pulls back the curtain and reveals the secret to Disney’s success. It was human capital developed, focused and engaged to deliver magical customer experiences. Along the way, you will discover the leadership approaches Disney tried and abandoned. You will explore the resulting ‘castomer™’ focused culture that made Walt Disney World such an amazing customer service provider. Disney’s magic isn’t the result of pixie-dust. It’s the result of people-trust. Attend this session and learn to engage your castomers™ so they can amaze your customers.