Now That’s What I Call Service! Delivering An Exceptional Customer Experience
Attend Virtually OR In Person

DAY/DATE:
Wednesday, August 18, 2021

PRESENTER:
Jeff Dick
Partner, Rock The House Entertainment Group

ABOUT THE PROGRAM:
In the Hospitality Industry, it’s a given that, to win and retain clients, you need to offer the best customer service. However, as the industry grows and the competition for customers becomes tougher, providing good customer service is not enough. You not only need to meet the clients’ expectations – you need to exceed them! 2020 will forever be a defining year when it comes to consumer expectations as businesses were desperate for customers and staff to client ratios were high thus elevating the customer experience. Consumers will care even more about the customer experience than they in the past and any hiccup in the customers’ journey can result in a loss in revenue and a potential gain for your competition. Businesses who invested in great customer service will thrive and others will need to adapt their strategy in order to remain competitive. Participants will get an introductory look at the factors that makes service outstanding and those that send customers to your competitor.

Learning Objectives:

Jeff Dick was born and raised in Northeastern Ohio, and grew up in Richfield, halfway between Cleveland and Akron.  At the age of 12, he started into the world of entertainment by performing magic shows and creating balloon animals at children's birthday parties.  He also was a lead performer and technician throughout high school in musical and theater productions.  Upon graduating high school, Jeff obtained a BS in Marketing from Kent State University with minors in Journalism and Advertising.  Upon his college graduation in 2010, he has continued along the entertainment path hosting live events from bar/bat mitzvahs, corporate and school events all while running an entertainment company and managing staff in the greater-Ohio area.  In his spare time, Jeff enjoys spending time with his silver Labrador, Ellie, raising coral and saltwater fish, and is a licensed private pilot as well.

IN-PERSON LOCATION:
Hall of Fame Village powered by Johnson Controls | Tom Benson Hall of Fame Stadium
Due to construction the parking directions would be to go to 2331 17th St NW, Canton, OH 44708 which is the Zimmerman Symphony Center, then Johnson Controls will direct you to the meeting location.

ROOMING INFORMATION:
DoubleTree by Hilton Canton Downtown
Click here to book a room at a special rate for August 17th

VIRTUAL ATTENDANCE:
Sign-in Information will be sent out closer to the event

TIME:
11:00 am -  11:15 am: Doors Open/Registration
11:15 am - 12:15 pm: Lunch/Networking at table
12:15 pm - 12:30 pm: Welcome by President (virtual attendees log on)
12:30 pm -   1:30 pm: Presentation by Speaker
                    1:30 pm: Q&A and Closing Announcements

CONTINUING EDUCATION:
This program has been approved by the Events Industry Council for 1.25 hours under Domain F: Stakeholder Management.

FEES:
Members (Preferred & Premier): $35
Non Members & Essential Level Members: $65
Students: $10

RSVP:
Sunday, August 15, 2021
To receive a refund, you must cancel by Friday, August 13, 2021. No shows will be billed.