New Orleans Hospitality: Communication Skills for Success

Students will serve lunch they have prepared in class. NOCHI will be there as well and talk about the importance of training hospitality staff in the industry.

Elevate your hospitality game in New Orleans by mastering essential communication skills that enhance guest experiences and drive sales, especially as we approach Super Bowl 2025. This seminar will explore how effective communication can transform guest interactions, foster teamwork, and build stronger relationships within your staff. Powered by NOCHI’s Hospitality Investment Training (HIT), you’ll learn strategies for delivering personalized service, managing high-demand events, and creating memorable experiences for every guest. With expert insights and real-world examples, you’ll discover how to communicate with impact, ensuring your team works collaboratively to provide an authentic New Orleans experience.

Objectives

• Elevate your hospitality game
• Master communication skills
• Communicate with impact
• Learn strategies for delivering memorable experiences

Agenda
11:30am - Registration and Networking
12:15pm – MPI-GS President welcome and sponsor acknowledgement
12:20 – VP of Education introduces topic and speaker
12:25pm – Lunch and speaker, Michelle Dunnick with NOCHI
1:25pm - Q & A
1:30pm – Event ends